Terms and Conditions

The products for sale on shop.iagoitalia.shop (hereinafter referred to as the “Website”) are sold and invoiced by IAGO Sas, with registered office at Via delle Rose, 11, Bassano del Grappa 36061 (VI), Italy.
C.C.I.A.A./ R.E.A. VI 369159 - Company Register/Tax Code and VAT no. 03975310248 - VAT CODE: IT 03975310248

For any information regarding orders, shipments, or purchases in general, please contact customer care at:
Email: customercare@iagoitalia.com
Tel:+390424819668
Hours: Monday to Friday, 8:30 AM – 12:30 PM and 2:00 PM – 6:00 PM.

 

GENERAL TERMS AND CONDITIONS OF SALE

1. Acceptance of the General Terms and Conclusion of the Contract

1.1 The contract between IAGO Sas (hereinafter referred to as "IAGO") and the Customer (meaning a natural person purchasing on the Website for purposes not related to their commercial, entrepreneurial, or professional activity) is deemed concluded upon acceptance, even partial, of the order by IAGO. If the order is not accepted, IAGO will promptly notify the Customer.

1.2 By placing an order in the manner provided and filling out the order form on the Website (hereinafter the "Order"), the Customer confirms to have read and accepted all the information provided during the purchase procedure and fully accepts these general conditions (hereinafter the "Conditions").

1.3 These Conditions may be printed or saved on a durable medium in compliance with Article 12 of Legislative Decree 70/2003 and Article 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

1.4 IAGO will refund the Customer the full amount paid, excluding any shipping costs and customs duties paid for import, within 14 (fourteen) days from the cancellation date, using the same payment method used by the Customer for the original transaction, unless otherwise agreed. In any case, the Customer will not bear any cost due to the refund. IAGO may withhold the refund until the returned product is received.

 

2. Purchase Process

2.1 The only products offered for sale by IAGO are those displayed on the Website at the time the Order is submitted, as described in the relevant product information sheets.

2.2 It is understood that the images accompanying the product descriptions are for informational purposes only and may not represent the product’s exact features (e.g., color or size), due to differences in browser or monitor settings.

2.3 To place an Order, the Customer must fill out the order form in all its parts and submit it after reviewing the Conditions and the characteristics of the product(s) they intend to purchase. If desired, the Customer may request an invoice in accordance with Article 22 of Presidential Decree no. 633/1972.

2.4 IAGO will confirm receipt of the Order by sending a confirmation email to the address provided by the Customer. The confirmation will summarize the purchase details as per the applicable regulations and allow the Customer to check and correct any errors.

 

3. Prices and Payment Methods

3.1 The prices listed on the Website include VAT and applicable taxes. Any additional shipping or payment fees will be clearly communicated before the Order is placed.

3.2 The accepted payment methods are:

  • Credit Card
    Credit card transactions may be processed through the secure PayPal server or another secure system chosen by IAGO.
    At no point during the payment process will IAGO have access to the Customer’s credit card data, which is transmitted via a secure connection directly to the banking institution managing the transaction. Therefore, IAGO cannot be held liable for any fraudulent or improper use of credit cards by third parties.

4. Delivery and Shipping Costs

4.1 Products will be delivered to the address provided in the Order within 4–5 days from IAGO's acceptance of the Order, at the shipping cost specified on the Website. IAGO reserves the right to accept or decline deliveries outside Italy or the EU. Shipping times and costs may vary for non-Italian deliveries.

4.2 For deliveries to non-EU countries, import customs fees are the responsibility of the recipient. Customers should contact their local customs office to verify applicable import costs or restrictions.

4.3 Delivery times provided by IAGO are indicative only. Delays or partial shipments do not entitle the Customer to refuse the delivery or claim compensation.

4.4 Upon delivery, the Customer must check:

  • That the number of packages matches the delivery note.
  • That the packaging is intact, not damaged, wet, or tampered with.

Any damages or discrepancies must be noted immediately on the delivery document and reported to IAGO within 7 days of delivery as specified in this document.

 

5. Right of Withdrawal and Free Returns

5.1 In accordance with Article 52 of Legislative Decree 206/2005 (as amended by Legislative Decree 21/2014), the Customer has the right to withdraw from the contract within 14 (fourteen) working days from the date of product receipt, without giving any reason or incurring any penalty.

5.2 To exercise this right, the Customer must notify IAGO by email (customercare@iagoitalia.com) within the above timeframe, or use the appropriate return form on the Website. Registered users can access the "Returns" section in their user dashboard to manage return requests.

5.3 Returned products must be sent to IAGO within 14 (fourteen) days of the withdrawal notice to:
IAGO Sas, Via delle Rose, 11, Bassano del Grappa (VI), 36061, Italy.

Products must be returned in their original condition, including packaging and any tags, without signs of wear or dirt.
Conditions:

  • The right of withdrawal applies only to the entire product, not parts or accessories.
  • The product must be returned in its original packaging with all components.
  • Return shipping (and any customs duties) are the Customer’s responsibility.
  • The Customer assumes full responsibility for the return shipment until it is received by IAGO.
  • If the product is damaged during return shipping, IAGO will notify the Customer to allow them to claim reimbursement from the courier.

NOTE: Customized products (e.g., with specific letters or personalizations) cannot be returned or refunded unless defective or incorrect, as per Article 5, paragraph 3, letter c of Legislative Decree 185/1999.

5.4 IAGO will refund the Customer within 14 (fourteen) days of withdrawal, deducting any additional shipping charges (per Article 56, paragraph 2, Legislative Decree 21/2014), using the same payment method unless otherwise agreed. Refunds may be withheld until the returned product is received or until proof of return is provided.

5.5 The right of withdrawal is forfeited if:

  • The product or packaging is not intact.
  • Parts of the product or accessories are missing.
  • The product is returned without original packaging.

In such cases, IAGO will return the product to the sender and charge shipping costs, and any refunded amounts will be reclaimed.

 

6. Warranty

6.1 All IAGO products are covered by a 24 (twenty-four) month warranty against conformity defects, as per Title III of Legislative Decree 206/2005. Proof of purchase (invoice or receipt) and the shipping document must be retained for warranty claims.

6.2 The warranty applies only if the product was used correctly and in accordance with its intended use and any care instructions provided.

6.3 If IAGO cannot repair or replace the defective product, it may offer a price reduction or a full refund with contract termination.

6.4 Products returned under warranty must be sent in original packaging with all accessories and documents.

 

7. Complaints and Requests for Information

7.1 All complaints or information requests should be addressed to:
IAGO Sas, Via delle Rose, 11, Bassano del Grappa 36061 (VI)
Tel:+390424819668
Email: customercare@iagoitalia.com

 

8. Privacy

8.1 Personal data collected when placing an Order will be processed solely to fulfill the Customer’s requests, in compliance with EU Regulation 2016/679 and the Website's privacy policy. Any additional processing will require explicit consent from the Customer.

 

9. Governing Law

9.1 These Conditions and the related sale contract are governed by Italian law, excluding conflict of law rules and the United Nations Convention on the International Sale of Goods.
Any disputes shall fall under the jurisdiction of the Customer’s local court of residence.